Our Framework: The Model of Care
We've designed an integrated, patient-centered system grounded in collaboration, holistic services, and learning at every level. It stands on four pillars, supported by enablers and foundational services.
Our Framework
The Four Pillars of Care
Our integrated healthcare system is built on four foundational pillars that work together to provide comprehensive, patient-centered care.
- Primary Care
- The foundation of our healthcare system, providing continuous, comprehensive care.
- Family doctors in team-based networks
- First point of contact for ongoing care
- Continuous, coordinated, and comprehensive
- Longitudinal relationships
- Holistic, community-focused approach
- Strong doctor–patient relationships
- Specialty Care
- Specialized medical expertise and advanced diagnostic services.
- Specialist consultants & care teams
- Hospital & community-based services
- Diagnostic testing and advanced imaging
- Interdisciplinary collaboration
- Acute Care
- Emergency and critical care services for urgent health needs.
- Emergency and urgent care
- Hospital-based response for critical needs
- Diagnostic imaging and triage
- Seamless coordination with other care pillars
- Community Programs
- Comprehensive support services and community-based care.
- Allied health professionals
- Pharmacists, social workers, long-term care
- Home care support
- Culturally and regionally relevant services
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Enablers of Care
These key enablers ensure our healthcare system operates effectively and delivers the best possible care to patients.
- Shared patient records and summaries
- Comprehensive health information accessible to all care providers, ensuring continuity and coordination across the healthcare journey.
- Seamless collaboration across providers
- Integrated communication systems that enable healthcare teams to work together effectively, sharing insights and coordinating care plans.
- Patient and family centered in all decisions
- Active involvement of patients and families in care planning, ensuring their values, preferences, and goals guide all healthcare decisions.
Foundational Supports
To address health determinants and root causes of illness, we integrate essential services and supports that create the foundation for healthy communities.
- Preventive care
- Proactive health interventions and screenings to prevent illness and promote wellness before problems arise.
- Public health
- Population-level health initiatives and disease prevention strategies that protect and improve community health.
- Social services
- Support services addressing social determinants of health, including housing assistance, food programs, and social support networks.
- Community resources
- Local health resources, support groups, and community programs that enhance health outcomes and social connection.
- Education
- Health literacy programs and educational initiatives that empower individuals to make informed health decisions.
- Transportation
- Accessible transportation services ensuring patients can reach healthcare appointments and essential services.
- Food security
- Programs and services that ensure individuals have reliable access to sufficient, affordable, and nutritious food.
- Safe housing
- Stable, affordable, and healthy housing options that provide a foundation for good health and wellbeing.
A Learning Health System
Our system continuously evolves through data-driven insights and evidence-based improvements to deliver better care.
- Evidence-based decision-making
- Clinical decisions and system improvements guided by the best available research, data, and clinical expertise.
- Data-driven learning
- Continuous system improvement through collection, analysis, and application of health data and outcomes.
- Accountability and transparency
- Clear reporting on system performance, outcomes, and resource allocation to build trust and drive improvement.
- Sustainability for the future
- Long-term planning and resource management to ensure the healthcare system can meet future needs effectively.
Contact Us
Let's Work Together to Transform Care
We welcome patients, care providers, advocates, researchers, and policymakers to join our Coalition.
- Address
- 125-8120 Cook Rd, Richmond B.C. V6Y 1T9
- [email protected]